Return & Refund Policy

At Florine Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we're here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that are damaged, worn, or altered will not be accepted.

How to Initiate a Return

To initiate a return, please contact us via email or our Contact page with your order number and reason for return. Our team will guide you through the process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.

Exchanges

We offer exchanges on eligible items within 7 days of delivery. Please contact us to arrange an exchange.

Non-Returnable Items

Customised or personalised jewellery pieces are non-returnable unless they arrive damaged or defective.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.