Product

Q. What types of jewellery do you offer?

We offer different types of jewellery, including semi-precious stone statement jewellery, Navratri jewellery, and contemporary traditional jewellery.

Q. Do you offer customised jewellery design services?

Yes, we offer customised jewellery design services. The process takes approximately 3 to 4 weeks to make and dispatch the product, as our craftsmen need to procure the required raw materials for making and designing the product. You can contact us on WhatsApp at +91 9714420600 for customisation before placing your order.

Shipping

Q. Do you offer free shipping?

Yes, we offer free shipping on orders above Rs. 3,000. For orders below Rs. 3,000, standard shipping charges of Rs. 150 apply across India.

Q. How long does shipping take?

Orders shipped through standard shipping are delivered within 3 to 5 business days.

Q. Do you ship internationally?

Currently, we do not offer international shipping. However, we will be starting international shipping shortly.

Q. How can I track the status of my order?

Once your order has been dispatched, we will send you an order dispatch confirmation email containing the tracking link for your order. You can click on the tracking link to track the status of your order. If you face any difficulties, you can contact us on WhatsApp at +91 9714420600 or email us at support@florinejewels.com.

Payments

Q. How can I pay for my order?

You can pay for your order using Credit Cards or Debit Cards, including both Indian and international cards. Customers in India can also pay through Net Banking. Unfortunately, we do not offer Cash on Delivery.

Contact and Support

Q. How can I contact your customer service?

You can get in touch with our customer service team on WhatsApp at +91 9714420600 or email us at support@florinejewels.com if you have any questions or face any difficulties.