Frequently Asked Questions

What materials are used in Florine Jewels?

Our jewellery is crafted using high-quality metals, gemstones, and traditional materials. Each product description specifies the materials used.

How do I care for my jewellery?

Store your jewellery in a cool, dry place away from direct sunlight. Avoid contact with water, perfume, and chemicals. Clean gently with a soft cloth.

Do you offer customisation?

Yes! We offer customisation on select pieces. Please contact us at our email or phone to discuss your requirements.

How long does delivery take?

Standard delivery takes 5-7 business days. Express delivery options are available at checkout.

Can I return or exchange my order?

Yes, we accept returns and exchanges within 7 days of delivery, provided the item is unused and in its original packaging. Please refer to our Return & Refund Policy for details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to track your delivery.